Archive for August 31st, 2017

Deal or No Deal Casino

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Deal or No Deal Casino is operated under an official licence from the broadcasting company that established the hit TV game show. The official branding of this site will be an appealing draw for some players, but it’s also important to mention the other strengths in this Deal or No Deal Casino review.

Bonuses and Promotions

Welcome offers and long-term offers are both available to players, but Deal or No Deal could do a better job when it comes to hosting weekly events and deals.

New Players

First deposits of £10 or more will trigger a 100 match bonus. This deal will allow you to snag up to £100. You can read the terms and conditions to learn more about the following wagering requirements: Boom 8x, Slingo 60x, and slots 80x. Winnings will be restricted to £500 and the offer can only be claimed with a credit card or when paying by mobile.

Deal or No Deal will then offer a second deposit bonus. On this occasion, you can deposit £10 to receive five free games on Deal or No Deal Slingo.

Long-term Rewards

Deal or No Deal isn’t great for hosting weekly events. As a result, you have to get into the VIP programme, which is divided into the two tiers of VIP and Platinum VIP. On-going wagering could eventually result in players receiving cashback, express withdrawals, exclusive promos, welcome bonuses, and more.

Gaming Software

Gaming Realms is the overall software provider, but additional content has been secured from the likes of Microgaming, WMS, Barcrest, NetEnt, IGT, and Eyecon. Software variety is now more important than ever before.

Mobile Design

The level of Deal or No Deal Casino mobile compatibility is extremely high on iOS and Android, but only when players have updated to the current operating system. This will enable Deal or No Deal players to enjoy instant access to the casino site and start playing the many games.

Gaming Library

The Slingo games catch the eye for their ability to combine slots and bingo for a fresh gaming experience. The standout options feature Deal or No Deal, Britain’s Got Talent, and The X Factor.

Slots will receive most of the attention, with the best options including Siberian Storm, Starburst, Thunderstruck 2, Emoticoins, Rainbow Riches, Family Guy, Transformers: Battle for Cybertron, Jurassic World, and Star Trek: Red Alert.

Players can also enjoy a small selection of table games and video poker, with this section playing host to European Blackjack and 3-Wheel Roulette.


Secure payments are completed behind the strength of encryption technology. And this is vital because Deal or No Deal only lists MasterCard, Maestro, VISA Debit, and VISA as the payment methods on the homepage. Some casino players would want to see e-wallet and prepaid cards added down the line.


Deal or No Deal Casino is a UK-licensed site that can offer exciting slots, dependable table games, and fresh experiences from the Slingo games. The banking methods and promotional events should be expanded, but there is so much to enjoy while waiting for those improvements.

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Resolver: Free Guided Complaints Tool for UK Casino Players

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The UK Gambling Commission (UKGC) has introduced a brand new tool designed to aid British gambling consumers in making complaints against their operators. Resolver went live from 1 August 2017 and will give gambling an online tool that is intended to streamline the entire complaints process in the UK.

Streamlined Consumer Complaints

Resolver has been designed as an online customer support tool that is described by UKGC as being free and independent for Great British residents. Gamblers, however, must be aware that Resolver is not an intermediary body that will process complains. 

Instead, Resolver has been constructed as a resource that will enable gamblers to research information relating to the issue that they are considering complaining about. After performing their research into an issue, consumers are then given support to effectively write a clear email or letter detailing their grievance.

Resolver users will be provided with a special email address that is used in the process. This will ensure that users have a legitimate way to contact major gambling operators. Any responses will then be delivered straight to the Responder email inbox that is available through the platform.

Record Communications

Consumers will also be given a platform with which to understand the rights that they possess. Meanwhile, they can also utilise Resolver as a means of recording every point of communication that they make with an operator or operators. The recording of information can extend to include not only emails, but also phone calls to customer support staff.

The phone call recording is a function that can only be utilised through the Resolver app. Although the core Resolver service is free, UK consumers will have to pay the cost of a national call if they want to record the conversation. However, this will likely be free for consumers who maintain a UK mobile phone contract with monthly minutes.

Operator Benefits

In addition to supporting gamblers, the UKGC believes that Resolver will also benefit operators in the complaints process. By increasing the quality and descriptiveness of complaints, the UKGC is confident that gambling operators will become quicker at dealing with complaints while also being able to realistically manage customers’ expectations.

UKGC believes that consumers having a better understanding of their rights will also yield publicity benefits for gambling operators. The Resolver site points out that UK consumers are currently more likely to express their frustrations on forums or social media, with the potential for their complaint to go viral or put others off from joining an under-fire brand.

Resolver is free for UK-serving operators, who can choose to accept to engage with new cases via the platform. Operators will also have the capacity to add information to the platform, covering the likes of company policy and how complaints are handled through procedural means.

The Verdict on Resolver

The launch of Resolver could greatly benefit consumers, who will now have a clear store of communications with operators they make complaints against. Meanwhile, they can submit more effective complaints and take the time to understand their rights. Resolver appears to be a positive addition for the UK online gambling marketplace.

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Tax on Free Spins Coming Soon to the UK?

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The UK Government has been one of the most active in taxing online gambling. Just when gambling operators adjust to the new landscape, they are forced to cope with fresh legislation. As of August 2017, it has been revealed that a bonus tax will be leveraged against online casinos, sportsbooks, and other gambling sites that provide freeplay offers.

2017 Finance Act

The HMRC tax authority is responsible for implementing the forthcoming betting tax. HMRC had first recommended the Remote Gaming Duty (RGD) to be included within the Finance Bill 2017. This had been included in the March 2017 bill that was presented to parliament, but the measure was shelved for the short-term.

At the time, MPs chose to pause the discussion of a casino tax because the 2017 UK General Election was soon to be contested. As a result, the MPs believed that there would not be enough time needed to sufficiently discuss the ramifications of introducing RGD on free spins and freeplay offers.

RGD Now Running

The exploration of the RGD first emerged during a summer 2016 consultation performed by HMRC. Fundamentally, the intention was for HMRC to ensure that free offers were treated in the same way as the pre-existing general betting duty (GBD). HMRC hopes to raise £45 million in year one, which could double to £110 million by 2020/21.

RGD took effect on 1 August 2017, with gambling operators now required to apply RGD on any free offers (termed as “freeplays”) that are delivered through the mediums of the web, mobile, TV, radio, or any other form of electronic communication. The policy can get quite complex, but the basic points are as follows:

·       The staking of freeplays by players will have no value in calculating an operator’s profit in regard to RGD.

·       HMRC is levelling the tax treatment between freeplays and free bets.

·       Freeplays can potentially yield a value that’s included in the remote gaming profits of operators.

·       Operators can no longer include freeplay prizes when calculating profits.

·       RGD will only be calculated when the re-wagering of freeplays have been completed.

What Does RGD Mean for Players?

The emergence of the point of consumption tax (POCT) forced UK-serving operators to pay a 15% duty on gambling profits and to also maintain a licence with the Gambling Commission. This already made it tougher for UK operators to maintain profitable operations, but this latest development will make matters even more difficult.

When freeplays were exempt from additional taxation, this gave UK gambling operators another promotional strategy for staying competitive and attracting new players. However, there could now be a decline in freeplays, and this would be to the detriment of players.

The calculation of taxing responsibilities and duties is a costly and time-consuming exercise for gambling operators. For them, it now makes less business sense to hand out freeplays that are as complex to operate as deposit bonuses, which actually include a financial commitment from players. Freeplays are likely to continue, but they will surely be smaller and less generous.

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