Classy Updates

Resolver: Free Guided Complaints Tool for UK Casino Players

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The UK Gambling Commission (UKGC) has introduced a brand new tool designed to aid British gambling consumers in making complaints against their operators. Resolver went live from 1 August 2017 and will give gambling an online tool that is intended to streamline the entire complaints process in the UK.

Streamlined Consumer Complaints

Resolver has been designed as an online customer support tool that is described by UKGC as being free and independent for Great British residents. Gamblers, however, must be aware that Resolver is not an intermediary body that will process complains. 

Instead, Resolver has been constructed as a resource that will enable gamblers to research information relating to the issue that they are considering complaining about. After performing their research into an issue, consumers are then given support to effectively write a clear email or letter detailing their grievance.

Resolver users will be provided with a special email address that is used in the process. This will ensure that users have a legitimate way to contact major gambling operators. Any responses will then be delivered straight to the Responder email inbox that is available through the platform.

Record Communications

Consumers will also be given a platform with which to understand the rights that they possess. Meanwhile, they can also utilise Resolver as a means of recording every point of communication that they make with an operator or operators. The recording of information can extend to include not only emails, but also phone calls to customer support staff.

The phone call recording is a function that can only be utilised through the Resolver app. Although the core Resolver service is free, UK consumers will have to pay the cost of a national call if they want to record the conversation. However, this will likely be free for consumers who maintain a UK mobile phone contract with monthly minutes.

Operator Benefits

In addition to supporting gamblers, the UKGC believes that Resolver will also benefit operators in the complaints process. By increasing the quality and descriptiveness of complaints, the UKGC is confident that gambling operators will become quicker at dealing with complaints while also being able to realistically manage customers’ expectations.

UKGC believes that consumers having a better understanding of their rights will also yield publicity benefits for gambling operators. The Resolver site points out that UK consumers are currently more likely to express their frustrations on forums or social media, with the potential for their complaint to go viral or put others off from joining an under-fire brand.

Resolver is free for UK-serving operators, who can choose to accept to engage with new cases via the platform. Operators will also have the capacity to add information to the platform, covering the likes of company policy and how complaints are handled through procedural means.

The Verdict on Resolver

The launch of Resolver could greatly benefit consumers, who will now have a clear store of communications with operators they make complaints against. Meanwhile, they can submit more effective complaints and take the time to understand their rights. Resolver appears to be a positive addition for the UK online gambling marketplace.

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Tax on Free Spins Coming Soon to the UK?

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The UK Government has been one of the most active in taxing online gambling. Just when gambling operators adjust to the new landscape, they are forced to cope with fresh legislation. As of August 2017, it has been revealed that a bonus tax will be leveraged against online casinos, sportsbooks, and other gambling sites that provide freeplay offers.

2017 Finance Act

The HMRC tax authority is responsible for implementing the forthcoming betting tax. HMRC had first recommended the Remote Gaming Duty (RGD) to be included within the Finance Bill 2017. This had been included in the March 2017 bill that was presented to parliament, but the measure was shelved for the short-term.

At the time, MPs chose to pause the discussion of a casino tax because the 2017 UK General Election was soon to be contested. As a result, the MPs believed that there would not be enough time needed to sufficiently discuss the ramifications of introducing RGD on free spins and freeplay offers.

RGD Now Running

The exploration of the RGD first emerged during a summer 2016 consultation performed by HMRC. Fundamentally, the intention was for HMRC to ensure that free offers were treated in the same way as the pre-existing general betting duty (GBD). HMRC hopes to raise £45 million in year one, which could double to £110 million by 2020/21.

RGD took effect on 1 August 2017, with gambling operators now required to apply RGD on any free offers (termed as “freeplays”) that are delivered through the mediums of the web, mobile, TV, radio, or any other form of electronic communication. The policy can get quite complex, but the basic points are as follows:

·       The staking of freeplays by players will have no value in calculating an operator’s profit in regard to RGD.

·       HMRC is levelling the tax treatment between freeplays and free bets.

·       Freeplays can potentially yield a value that’s included in the remote gaming profits of operators.

·       Operators can no longer include freeplay prizes when calculating profits.

·       RGD will only be calculated when the re-wagering of freeplays have been completed.

What Does RGD Mean for Players?

The emergence of the point of consumption tax (POCT) forced UK-serving operators to pay a 15% duty on gambling profits and to also maintain a licence with the Gambling Commission. This already made it tougher for UK operators to maintain profitable operations, but this latest development will make matters even more difficult.

When freeplays were exempt from additional taxation, this gave UK gambling operators another promotional strategy for staying competitive and attracting new players. However, there could now be a decline in freeplays, and this would be to the detriment of players.

The calculation of taxing responsibilities and duties is a costly and time-consuming exercise for gambling operators. For them, it now makes less business sense to hand out freeplays that are as complex to operate as deposit bonuses, which actually include a financial commitment from players. Freeplays are likely to continue, but they will surely be smaller and less generous.

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Weekly Promos at Top Dog Slots

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There are many ways to benefit at Top Dog Slots, from the widespread mobile compatibility to the extensive selection of video slots. And you can maximise your gaming time by entering the weekly promotions to claim all manner of goodies. Allow us to run through the top offers currently waiting for you.

Experience Midnight Madness

At Top Dog Slots, all funded players will have the chance to brighten up their midweek with 20 free spins. You can secure those spins by entering your Top Dog Slots account just before midnight on a Tuesday. Then, as soon as the clock passes midnight, your challenge is to be one of the first depositors.

If you can achieve this feat, then Top Dog Slots will give you the reward of 20 free spins for depositing £10 or more. As an added bonus, you can attempt to make additional deposits to try and claim more spins. Basically, these are open to any player until all 250 have been handed out.

Get Spins in Happy Hours

Funded players can also get free spins in Happy Hour. After depositing just after midnight on Tuesday, you are invited to access your account between the hours of 3pm and 7pm on Wednesday. No deposit will be required for you to receive 10 slot spins completely free of charge. Those spins can then be converted into winnings if you’re successful in that session.

Solve the Mystery Thursdays

Things get much more mysterious with the next promotion of the week. In Mystery Thursdays, you are invited to log in at Top Dog Slots that day for the promise of an extra special reward that is completely secret. And don’t try to ask Top Dog Slots what your bonus will be in advance. Just log in on Thursdays and get the prize if you’re a funded player.

Have a Super Saturday

When Saturday hits, the bonuses get really super. With Super Saturday, you are challenged to make three deposits of £10 or more. Complete this challenge and you will benefit from receiving 20 free spins. Just wait around until after 8am on Sunday and those slot spins will be waiting in your account.

You can receive all of those promotional benefits on a weekly basis by joining Top Dog Slots. If you are new to this casino, then you can claim a 100% welcome bonus up to £200 plus 20 free Starburst spins.

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Casino.com Player Wins £50k on Joker Poker

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Hailing from the tiny village of Gweek on England’s south coast, Beverley Banner managed to hit the big time when she won £50,000 while playing Joker Poker over at Casino.com. To celebrate her momentous victory, she planned a lavish adventure travelling around the world.

 

Monster £88,000 Won in Under 3 Hours by British Casino Player  

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Have you ever dreamt of bagging a life changing jackpot from playing real money online slots on a mobile? Well, consistently there are people who win huge sums, like this:

The Profit

In this case, recently a British individual who might be considered a high roller because the starting bankroll was £7000 increased that by £81,000! Guess how long this feat took? In under 3 hours (only about 160 minutes) this player earned as much as a good yearly salary. It happened at InstaCasino.com.

The Slots Played

 Now let’s take this opportunity to go through the 4 slot titles that this winner chose, as well as the kind of betting required for a certain big payout in each case.

Guns N Roses

This is a revolutionary new concept slot by Swedish studio, NetEnt. What’s different about it is, first, the fact that it is one of the newest rock-band slot themes, and second, that it give player the power to choose which tracks to hear while spinning!

 In order to win £4,000 the player smartly bet £100 per spin. This is the smallest bet amount during the brilliant winning streak.

Jimi Hendrix

Our big winner chose another innovative musical slot from NetEnt, but this time its theme is about a single artist: the Jimi Hendrix game. This game may not be as loud and crazy as you’d expect, with its soft pastel purples and soft lines.

 It took a per spin bet of just £200 (the max) to land a massive win of £17,000 on this slot, with its top cash out of 400 coins.

Steam Tower

As you can see, this player certainly decided to go with NetEnt games in the quest for such a winning run. Steam Tower is a Victorian, Industrial Revolution-era theme in which you climb an enormous smokestack to rescue a damsel from a dragon living in its flames.

Our hero of a player pumped the spin bet up to the maximum of £150 to bring back £23,000 in returns. Its top jackpot is 2,000 coins.

Spartacus Gladiator of Rome

Just like the supremely tough character in its theme, Spartacus by Williams Interactive sports a hefty 100 paylines, which is how our winner won £44,000. Once again the max bet of £250 was wagered to yield wins totalling $44,000.

 What Can We Learn?

  • bet the maximums per spin to win top jackpots
  • play with a larger bankroll, obviously
  • use your own cash rather than bonuses (or read their Ts&Cs!)
  • stick to one brand of games if you know them well
  • you don’t have to play progressives to win big
  • each spin outcome is separate, so never play thinking that after a win you should switch games

Apply What You’ve Learned

Probably the most winning strategy for hitting the largest payouts is to ratchet up bet amounts. Most slots do not pay out the maximum without a maxed bet. Here’s a great casino to use this technique:

Casino of Dreams

If, per our recommendations, you are partial the world-class Microgaming portfolio, including luminaries like Thunderstruck and TombRaider, then stick to Casino of Dreams. It 100% cash match will help you settle in and start playing with your own cash for big wins.

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Newmarket Horse Racing Naps – 18 July 2015

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Saturday is loaded with prize money, and few courses are on the same level as Newmarket. Incredibly, the afternoon starts with a £45,000 race, which does not happen often in the season. For your horse racing naps of the day, we look to Sky Sports for hints about what is going to happen at Newmarket.

Ahead of the race, it is expected that the going will be good to firm (good in places) for the 13:40 Betway Handicap. Ten runners of at least three or older have entered. On the basis of form, Secret Art is a worthy favourite at 9/2 after winning or placing in its last three races.

Immediately after is the 14:15 Newsells Park Stud Stakes, open to fillies of three or older. Although a little further back at 5/2, Desert Snow has won its last two races and is in better form than 11/4 favourite Arabian Comet.

Chepstow Horse Racing Results – 16 July 2015

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Chepstow Racecourse hosted a staggering eight races on Thursday afternoon and delivered a number of exciting conclusions. Without delay, let’s launch into the UK horse racing results yesterday.

Hit The Lights rewarded its backers with a victory as a 5/2 favourite winner in the 14:00 Handicap. Dubai’s Secret then kept momentum going with a 7/2 victory in the 14:30 Median Auction Maiden Stakes.

Cool Bahamian then fell short as 3/1 favourite in the 15:00 Handicap, missing out to 8/1 winner Midnight Rider. Zaria managed a similar feat as 5/1 winner, finishing ahead of 11/4 favourite Knight Of The Air (11/4) in the 15:35 Handicap.

Dandys Perier won next at 12/1 in the 16:05 Handicap, followed by a 9/2 victory for Pick A Little in the 16:40 Handicap. Distant High then won at 7/2 in the 17:10 Handicap before Ring Eye finished the afternoon as 6/1 winner in the 17:40 Apprentice Handicap.

Mexico Light Up 2015 Gold Cup in 4-4 Draw

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Many will be surprised by the Gold Cup score-lines in the football results from yesterday (16 July 2015). Mexico lined up against Trinidad & Tobago to decide the winner of group C and determine who gets to advance to the knockout stages in the strongest position. Incredibly, the game finished as a scintillating 4-4 draw.

Trinidad & Tobago came into the game with a two-point advantage, so a draw would be enough for them. And all appeared to be lost for Trinidad & Tobago after goals from Paul Aguilar and Carlos Vela gave Mexico a two-goal advantage on 51 minutes.

To their credit, however, Trinidad & Tobago fought back quickly by scoring two goals in two minutes (55 and 57). Next, they added a third to take a 3-2 advantage, but Mexico then tied the game after 88 minutes. A goal from either side on 90 minutes then brought the game to a thrilling conclusion.

Newbury Racecourse Speed Ratings – 17 July 2015

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You can stop scouring the schedule. Newbury Racecourse is the prime destination for Friday afternoon. Seven races are on the card, and thousands of pounds worth of prize money will have been awarded by the time they conclude. At present, the going is good (good to firm in places).

After checking out the latest daily speed figures from the Racing Post, it would appear that Opal Tiara could be set to deliver a quick ride in the 15:40 Rose Bowl Stakes. The two-year-old is rated quickest at 101 and is also fancied as 7/4 under the experienced guidance of jockey Andrea Atzeni.

Elsewhere in the field of two-year-olds, Madrinho could be a contender with its 94 rating. Tasleet then comes at 89, followed by the 88-rated Plagiarism. But this will be a tough race to call because each of the horses has already won its first career race.